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"Fusion BPO continues to deliver a delightful customer experience that we value." -Sean Smith, Market Director of Memorex
 
"Fusion BPO's services have met our expectations and have helped Tracfone to achieve and maintain its standards of quality customer service." -Paul Kozma, EVP of Operations
 
"Fusion BPO Tech Services has provided us with a quality outsourcing solution from the beginning to the end. Fusion BPO makes our outsourcing experience a productive, reliable and convenient solution for our company. Fusion BPO has an experienced and professional team that invests both time and effort in our programs to make them successful. The account management team provides us with updates, reports and feed back responding quickly and professionally to all inquiries. The IT team is knowledgeable and efficient at developing solutions or meeting program specific requirements. The program managers are product experts and they guide the team with their knowledge to help all agents reach the program goals in less time. Fusion BPO does a lot of things as well like setting up conference bridges for all sales, training and IT calls. They have US and toll free contact numbers for their clients to reach them at any time. Currently Fusion BPO has 2 large national accounts for our company and we look forward to continue to expand our business within. All in all Fusion BPO is extremely responsive and makes working with them a profitable and reliable solution. We treasure your customer support all the way"
-Gerry Dunne, Jr., President, Global Contact Services (GCS)
 
"It's been years that Fusion has been dealing with our targeted customers. I find the company extremely responsible in carrying forward quality service meeting our verticals. There has been no such embarrassment till date and we emphasize to work together in our future ventures too."
-Bob Grady, General Manager of ATCLE.
 
"Really good work Fusion, we'll be looking forward for your cooperation in our upcoming projects"
Marilyn Lee, California based business consultant for high tech manufacturing industry.
 
"Not only did Fusion design an outstanding solution for us at an unbeatable value, but partnering with them has also increased our operational efficiencies, customer satisfaction, and retention. From the beginning of our partnership, the professional Fusion BPO account team has been dedicated to NOW and our customers"
-Larry Seab, CEO NOW Communications, Inc.
 
"Fusion BPO has been providing service to Webxites for several years now and was always a trusted partner and capable vendor"
-Gene McCubbin, President, Webxites Holdings, Inc.
 
"Fusion BPO has been a valuable partner for us. Selling DISH Network requires many skills as well as strong product knowledge. It has been a good working experience that we had with Fusion. Working with for many years, Fusion is known for its modern infrastructure and skilled workforce. It is able to manage a team, which has both the skills and knowledge to produce new quality subscribers for us. We are also very pleased with their great communication skills. Whether paying a personal visit to our corporate offices or just needing a response to an email, they have always proved that they are there in operation that we can count on'.
 
 
 
 
   
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News and Events

Philippines' major BPO event completes a decade

February 1, 2010: Philippines is all set to organize the 10th e-Services Global sourcing Conference and Exhibition this coming February at SMX Convention Center, Pasay City. The two day event starts on February 8 and ends on February 9, 2010. This is the largest ICT/BPO event in the country. This time it is expected to pull in 1,440 trade buyers and 120 exhibitors across the globe.

President Obama to slash tax breaks for US outsourcing companies

Washington, January 29, 2010. - US President Barrack Obama making an announcement at the State of Union address has made it clear that his government will slash tax breaks to those American firms that choose to ship jobs abroad. The sudden revelation of the tax breaks stands as a huge blow for the Indian IT - BPO industry.
The American President also added the House decision would encourage businesses to stay within their own country. Moving forward, the House has passed the Job Bill that states tax breaks would be offered to firms that create jobs within United States.
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