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Empowering Customer Needs.

Telecommunication

Telecom companies benefit from outsourcing as it helps them manage cost pressures, get specialized resources, and optimize existing investments while establishing a flexible strategy to retain existing customers and acquire new customers.

At Fusion BPO services, we help telecom companies unlock the true potential of their value chain. Our telecom outsourcing solutions, delivered from our contact centers around the globe, bring you a range of BPO services including call center outsourcing, finance and accounting outsourcing, billing operations outsourcing as well as other non-core processes.

Global Delivery Model: With a multi-locational and global agent model, Fusion BPO Services always provides you with the best options. We create a flexible delivery network that allows clients to tap the right skills and services at the right price whenever available: onshore, near-shore or offshore.

Multilingual Support: Fusion offers you the best in linguistic support as per your business needs. Our expertise in English, Spanish and French can help you transcend geographic barriers in terms of achieving your business goals.

Cost effective and scalable results: Fusion enables significant cost savings to our telecom clients by 40 - 60%. Continuous improvements in productivity, automation and process improvement contributes to additional savings.

Value addition & transformational improvement: We increased our operational efficiency and improved our performance delivery consistently with our domain knowledge, customer-centric approach and technology focus.

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Customer Acquisition

Operations and CRM

Sales and Contracts Administration

Order Provisioning and Order Management

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507 Place d´Armes
Bureau 1000, Montreal,
Quebec- H2Y 2W8
Canada

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