Our clients award us for the years of trust and expertise. They select Fusion BPO Services to leverage on our service, price and performance.
Who's the client?
The client is a major telecom service provider based in the United Kingdom.
Objective :
The company was looking to acquire customers to increase their presence in the UK market. Our main objective was to involve a special area of knowledge so that the company can utilize to work on their profitability and productivity. In the competitive business climate of today, companies are gradually turning to business process outsourcing companies to perk up profitability by eradicating non-productive departments or positions.
Achievements:
We fulfilled the client's objective by putting our team of telemarketing representatives on the job and started acquiring customers for them. So far we have acquired more than 5000 potential customers for our client.
We observed that the client's expenses on back office operations have significantly gone up since their customer database started growing at a rapid pace due to our proven telemarketing services. Hence we proposed them to extend their back office operations to us and that's how within a period of 6 months the client decided to slowly and steadily transfer all back office operations to our delivery center. Though there are no limitations but so far the client has extended its operations to only one delivery center outside the United Kingdom and that's us. We currently take care of the following operations for our client:
- Customer Care
- Provisioning
- Collections
- Broadband Technical Support
- Billing
We involved our special area of expertise so that our client company can develop their production and profits. Thus, we started with a fine combination of different services. These include long distance and local services, bill payment, bill processing, auditing, disaster recovery, loss recovery plans and more.
We started with a team size of 2 representatives. Today, we have a team size of over 50 representatives exclusively handling the back office operations for the client. We helped the client save up to 50% of the cost that would have been incurred otherwise. The client is now happy to focus on its core activity i.e. business expansion.
We are glad to live by our core values and thereby ensuring that our partners benefit financially as we grow.
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