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Inbound, Outbound and Back Office Services

Fusion BPO Services is a trend-setter among business process outsourcing companies in North America. We have cutting-edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialer software, ACD, IVR, soft phone, voice logging and call recording in all our nine contact centers. The call center services offered by Fusion are divided under three main heads which are outbound, inbound and back office services. Fusion BPO Services has the expertise and skilled manpower to set up and manage large outbound and inbound call center services. Our call center agents are well trained and proficient enough to handle large volumes of calls in a professional manner. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales.

Fusion BPO Services is your one stop business process outsourcing firm for all your call center requirements. All you need to do is experience the FUSION.

 

Outbound Call Center Services

Appointment Setting

This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportation, dinners, seats, concerts, special events, seminars and others.

Cross Selling and Upselling

Cross selling and up-selling services are provided by Fusion BPO. This call center function helps in the expansion of the client's market, thereby facilitating growth.

Telemarketing Services

Telemarketing services are primarily call center services which deal with enhanced customer service for clients. Fusion BPO has been able to meet the client's target in this regard appreciatively.

Market Research & Survey

Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence.

Product or Service Promotion

Product promotion involves informing, reminding and persuading the customers to buy a particular product or service. Fusion provides exclusive product promotional support to customers through Tele-services.

Lead Generation

Lead generation means creation or generation of prospective consumer interest into a business product or services. Fusion has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion.

 

Inbound Call Center Services

Answering Service

An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Fusion BPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.

Customer Service

Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Fusion is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.

Direct Response Marketing

The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. Fusion ensures that each incoming call is processed efficiently and appropriately by its call center representative.

Helpdesk Solutions

The help desk is the central hub through which problems and issues are reported. Fusion BPO provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.

Inquiry Handling

Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Fusion BPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.

Tech Support Solutions

Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.

Sales Lead Qualification

Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Fusion takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.

Email and Chat Support

Fusion provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.

 

Back Office Services

Transcription Services

Fusion is the ultimate resource for all your transcription services offering affordable transcription services that will meet your deadline without breaking your budget. Fusion uses cutting edge technology to ensure consistent high quality conversion of your audio-video to text output voice transcription.

Order Taking Services

Fusion BPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone.

Billing and Product Information

The skilled call center agents of Fusion BPO Services can be your customer's main information source for a particular product or service. We are specialized in providing technical product information to its callers. Fusion is your complete source for automated billing and mailing your outsourced services.

Web Marketing Services

Fusion boasts of a comprehensive web marketing services team. It ensures that we generate significant revenue for our clients and provide maximum returns on investment. Fusion has acquired the expertise in providing different strategies for web marketing services.

Fusion BPO Services is your one stop call center outsourcing company for all your call center requirements. You will be able to find Fusion in four countries -

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507 Place d´Armes
Bureau 1000, Montreal,
Quebec- H2Y 2W8
Canada

+1 (866) 581-0038

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