| Fusion BPO Services is a trend-setter amongst business process outsourcing firms in North America. We have cutting edge technology and robust infrastructure to manage all our projects efficiently. We are equipped with latest facilities like predictive dialer software, ACD, IVR, soft phone, fax on demand, voice logging and call blending in all our nine contact centers. The call centre services offered by Fusion BPO are divided under three main heads which are outbound services, inbound services and back-office services. Fusion BPO Services has the expertise and skilled manpower to set up and manage large outbound and inbound call center services. Our call centre agents are well trained and proficient enough to handle large volumes of calls in a professional manner. The agents are provided in-house training starting from greeting the customers over the phone, calls pertaining to surveys, lead generation, verifications, collections and sales. |
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| Fusion BPO Services is your one stop business process outsourcing firm for all your call center requirements. All you need to do is experience the Fusion BPO Services. |
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| Outbound Customer Service:- |
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| Appointment Setting |
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| This has turned out to be a pivotal call center service over the years. This is one of the call center services that firms offer for office appointments, reservations and service schedulers for various forms of transportations, dinners, seats, concerts, special events, seminars and others. |
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| Cross Selling and Upselling |
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| Cross selling and up selling services are provided by Fusion BPO. This call center function helps in the expansion of the client's market, thereby facilitating growth. |
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| Telemarketing services |
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| Telemarketing services are primarily call center services which deal with enhanced customer service for the clients. Fusion BPO has been able to meet the entire client's target in this regard. |
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| Market Research & Survey |
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| Market research is essential to gather vital information and current market trends, buying pattern of customers, competitors and potential area of growth. We offer extensive research services which enable you to attain business excellence. |
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| Product or Service Promotion |
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| Product promotion involves informing, reminding and persuading the customers to buy a particular product or services. Fusion BPO provides exclusive product promotional support to customers through tele-services. |
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| Lead Generation |
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| Lead generation means creation or generation of prospective consumer interest into a business product or services. Fusion BPO has the expertise to give you leads that will boost your sales. Through our network of call centres, we carry out market surveys and research that help us to generate fresh leads that have high rates of conversion. |
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Voice Broadcast |
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| Voice broadcasting and voice mail broadcast allows you to instantly send bulk of interactive phone calls with ease while managing the entire process right from the Web. Through Fusion BPO Services you can instantly send alerts, reminders, notifications, political calls, messages, interactive polls, product updates or surveys right through Web. |
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| Inbound Call Centre Services:- |
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| Answering Service: |
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| An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from Fusion BPO services is capable of doing this and more. We specialize in providing effective and accurate answering services that saves time and cost as well. |
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| Customer Service: |
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| Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. Fusion BPO is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services. |
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| Direct Mail Response: |
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| The process of direct mail response is offered by an inbound call centre. Our agents ensure that the mails reach the customers at correct address and at right time. Fusion BPO ensures that each incoming call is processed efficiently and appropriately by our call centre representative. |
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| Helpdesk Solutions: |
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| The help desk is the central hub through which problems and issues are reported. Fusion, BPO Services provides tailor-made solutions to provide superior customer service interaction and thus leveraging each customer relationship to the fullest. |
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| Inquiry Handling: |
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| Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. Fusion BPO has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services. |
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| Interactive Voice Response: |
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| Interactive voice response (IVR) helps the inbound call centre in proper distribution of routing information with the help of FAX or pre-recorded voice messages. The IVR system of Fusion BPO includes services like speech recognition, self service and FAX management capabilities. |
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| Sales Lead Qualification: |
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| Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. Fusion takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment. |
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| Email and Chat Support: |
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| Fusion BPO provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from handling simple as well complex issues. |
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| Back-office Services:- |
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| Transcription Services: |
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| Fusion is the ultimate resource for all your transcription services offering affordable transcription services that will meet your deadline without breaking your budget. Fusion uses cutting edge technology to ensure consistent high quality conversion of your audio-video to text output voice transcription. |
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| Order Taking Services: |
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| Fusion BPO services can play a supporting role in all your order taking services. We help in accurately recording and delivering the important messages that make your business run. We have experienced order taking representatives who are proficient enough to handle calls and take orders over the phone. |
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| Billing and Product Information: |
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| The skilled call center agents of Fusion BPO Services can be your customer's main information source for a particular product or service. We are specialized in providing technical product information to its callers. Fusion BPO Services is your complete source for automated billing and mailing your outsourced services. |
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| Web-marketing Services: |
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| Fusion BPO Services boasts of a comprehensive web marketing services ensures that we generate significant revenue for our clients and provide maximum return on investment. Fusion has acquired expertise in providing different strategies for web marketing services. |
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