| At Fusion, our professionals understand the call center security requirements which are critical to every high-performance business and thus our Security Management system is a proven process driven approach that significantly enhances the call center security of our robust infrastructure from internal and external threats using researched processes, procedures and tools. |
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| Our call center security matrix consists of integrated solutions leveraged using deep industry knowledge and tailored to suit the distinctive needs of clients. Our comprehensive call center security systems integrate all security components and business systems facilitating a reliable and secured approach in offering numerous services. |
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| Employee portals, knowledge management systems and e-mail systems constitute much of an enterprise's potential vulnerability and thus our call center security system supports the unique business challenges by providing vital services: |
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| Proactively dealing with potential call center security issues at the planning and contractual stage include authentication, identification, authorization, access control, confidentiality and integrity, closely followed when offering client solution. |
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Monitoring the call center security implications of the outsourcing partnership during the lifecycle of the contract involves several crucial steps including accountability, audit, intrusion detection, non repudiation and availability. Moreover, recognizing the response to methodology through triage, recovery, reliability and implementing the necessary corrective action also stands vital. |
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| Call Center Outsourcing Benefits at Fusion BPO: |
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| The call center outsourcing benefits include: |
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| Savings on additional labor costs |
| State of art technology |
| Savings through the operational efficiencies |
| Ability to handle high call volumes |
| Multi channel approach |
| Thorough study of the process |
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| Our Call Center Security Lifecycle |
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| Our call center security offers you an integrated security architecture that is designed, built, tested and deployed in compliance with security requirements. We at Fusion understand that security must be designed into solutions then managed proactively to maintain business reliability and availability and to meet regulatory compliance. |
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| We plan |
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| Asset Identification & Valuation |
| Threat & Risk Assessment |
| Security Architecture |
| Security Policies |
| Security Tools |
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| We deploy |
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| Vulnerability Analysis |
| OS Hardening |
| Security Architecture Deployment |
| Security Policy deployment |
| Security Tools Deployment |
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| We manage |
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| Proactive monitoring |
| Incident handling |
| Security team |
| Vulnerability updates and Patches |
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| We review |
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| Vulnerability Assessment |
| Security Architecture review |
| Security policy review |
| Penetration testing |
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| Our Call Center Security Infrastructure consists of: |
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| Cisco PIX firewall in fail over mode |
| Secure VPN communication |
| Mcafee Enterprise suite for Virus prevention and cure |
| Spam filter for Internet access & mail server |
| URL filtering application from surf control |
| Intelligent Disaster Recovery Option for speedy recovery |
| Physical access controlled by logical access control |
| VLAN based network (for different groups, processes, servers, etc.) |
| Data Access based on Layer 3 access lists for communication across VLANs |
| Restricted Internet Access based on Domain Authentication |
| Logging of Internet Access at user level |
| No Mail & Internet access at Agent’s desktops |
| Profile based Desktop access, which allows access to only required minimum applications. No data storage access at local machines. |
| With our proactive security management program in place, your business can gain immeasurably, we |
| We Minimize downtime caused by Security attacks, and thereby minimizing damage to your business, company brand, customer loyalty, company intellectual property and employee productivity |
| File system access policy based on user authentication |
| Centralized server based storage. |
| Make security incidents and crisis management decisions based on real-time |
| Prevent or minimize the global spread of security attacks |
| Capture internal information for security audits and regulatory compliance |
| Focus on business operations, not security incident recovery |
