call center,bpo,customer care

Xplore-Tech Services Pvt. Ltd. is Now a Proud Member of NASSCOM

Xplore-Tech Services Pvt. Ltd. proudly announces itself as NASSCOM member. NASSCOM certification is an acknowledgment of authenticity and expertise in the industry.

May 04, 2012 - Building on great expertise in outsourcing market; Xplore-Tech Services Pvt. Ltd. proudly announces itself as NASSCOM member. NASSCOM certification is an acknowledgment of authenticity and expertise in the industry. 

Xplore-Tech Services Pvt. Ltd. and its subsidiaries Fusion BPO Services Ltd. and O'Currance Inc. are well-known brands in Contact Centre and Direct-Response Marketing services in the US and Canada. With a global reach and 24/7 client-service, the operational bases for Xplore-Tech and its subsidiaries are at Canada, India, Philippines and the US. The company was founded by Kishore Saraogi and Pankaj Dhanuka (Directors) and is presently led by a highly capable management team spearheaded by Nalin Tikkoo (President).

NASSCOM is the global trade body having more than 1370 members and in which 250 are global companies from the US, UK, EU, Japan and China. NASSCOM's member companies are involved in the business of software development, software services, software products, IT-enabled/BPO services and e-commerce. 

NASSCOM Membership will provide a unique opportunity for Xplore-Tech and its subsidiaries to engage and drive thought leadership in activities, forums and industry groups. NASSCOM members address current challenges, build strategies for the future and share best practices, with the overall objective of building a growth-led competitive and sustainable industry.

About Xplore-Tech Services Pvt. Ltd. & its subsidiaries:
Xplore-Tech Services Pvt. Ltd. is a fast growing business process outsourcing services and consulting provider headquartered located in Kolkata, India. Incorporated in 2004, it has spread its BPO operations to other countries like the U.S. and Canada. For further information, log on to - http://www.xplore-tech.com/.

Fusion BPO Services Ltd. is a leading outsourcing service provider based in Montreal, Canada. Fusion BPO Services has call centers across four countries – the US, Canada, India and the Philippines. The decade-long work experience makes Fusion BPO Services a preferred destination for reputed clients as well as startups. For further information, log on to - www.fusionbposervices.com/.

O’Currance Inc. is a leading provider of outsourced, inbound telesales based in Draper, Salt Lake City Utah. With over 14 years of experience, it has created a niche for itself in the Direct Response Marketing industry. For further information, log on to - www.ocurrance.com/.

About NASSCOM:

The National Association of Software and Services Companies (NASSCOM) is a trade association of Indian Information Technology (IT) and Business Process Outsourcing (BPO) industry. Established in 1988, NASSCOM is a non-profit organization focused on promoting sustainable growth for the industry and to harness IT and Communications technologies for inclusive and balanced growth. For further information, log on to - http://www.nasscom.org/.

Fusion BPO Services Inc. Inducted into BPAP

Fusion BPO Services Inc. has been formally inducted into the Business Processing Association of the Philippines (BPAP), during the General Membership Assembly Meeting (GMAM) at BPAP.

Mar 05, 2012 - Pasay City, March 01, 2012: Fusion BPO Services Inc. has been formally inducted into the Business Processing Association of the Philippines (BPAP), during the General Membership Assembly Meeting (GMAM) at BPAP.

Fusion BPO Services Inc., incorporated in Canada with noted business presence in the Philippines is the latest member of BPAP. Fusion has varied business interests in several verticals with core competence in voice and non-voice outsourcing services. With a global reach and 24/7 client-service, the operational bases for Fusion are at Canada, India, Philippines and the United States.

Fusion BPO Services Inc. is all set to consolidate and expand its services and in this endeavor it has focused interest in sharing documented best practices with Business Processing Association of the Philippines (BPAP). BPAP is the umbrella association for Philippines’ IT-BPO industry and the Global In-House Center (GIC). Fusion has been inducted into BPAP during the BPAP General Membership Assembly Meeting (GMAM) on March 01, 2012, at Marriot Hotel, Pasay City.

From Philippines IT-BPO industry perspective, BPAP is its one-stop information and advocacy channel. Fusion partnering with BPAP on different standards is expected to help consolidate business and trigger more hiring. Founded in 2004, BPAP’s mission is to promote the country’s competitive advantages and work on the growth potential in present as well as new areas of outsourcing. BPAP’s objective is to support the industry in various spheres such as offshore marketing, security and privacy, education and training, public policy and legislation etc. Presently, the combined vision of Fusion and BPAP is to make Philippines, the number one destination for global voice and non-voice services.

Fusion has more than 2000 expert and skilled professionals across the globe, with the Philippines unit alone employing over 350 of them. According to the current business indicators, it is expected that the skilled-employee strength would grow 3-fold over the next 2 years.

Fusion BPO Services Inc. was founded by Kishore Saraogi and Pankaj Dhanuka (Directors) and is presently led by a highly capable management team spearheaded by Nalin Tikkoo (President).

For further information and details, contact Fusion BPO Services Inc. Philippines office at 601 & 602 Orient Square Bldg. Emerald Avenue, Ortigas Center, Pasig, City Philippines or call +1 732 584 2385 , +63 9175 960 294 . You can email at kishore.saraogi@fusionbposervices.com

Fusion BPO Services Group acquires O'Currence Inc. as part of its growth and diversification Plans

Fusion BPO Services is pleased to announce acquisition of O'Currence Inc., one of the leading providers of Direct Response Marketing in US.

Feb 29, 2012 - Fusion BPO Services is pleased to announce acquisition of O'Currence Inc., one of the leading providers of Direct Response Marketing in US.

O’Currence Inc. is based out of Draper, Salt Lake City Utah. Founded in 1994, it has over 300 employees.

O’Currence Inc. has a proven model of work-from-home agents which has provided significant flexibility in maintaining consistent and reliable services to its clients.

The acquisition will further strengthen marketing foothold of Fusion BPO Services in the United States with a wide client-base spanning multiple verticals including customer services, infomercials, telecommunications etc.

Fusion BPO Services Group aims to maintain its track record of acquiring and integrating successfully companies in Canada and US.

“We in Fusion BPO are very excited and look forward to successful integration of O’Currence Inc. and helping O’Currence Inc. to become a leader in Direct Response Marketing in US,” Pankaj Dhanuka, Director, Fusion BPO Services Group

“Integrating O’Currence Inc. telemarketing capabilities with Fusion BPO Services’s outsourcing ability in number of verticals provides a great opportunity for both the companies to become more efficient and deliver better quality of services to their customers” Kishore Saraogi, Director, Fusion BPO Services Group.

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About Fusion BPO Services: Fusion BPO Services is a leading outsourcing service provider based in Canada Montreal. Its end to end outsourcing solutions include call center services, telemarketing and lead generation services, along with web marketing and development. Fusion BPO Services has call centers across four countries – the United States, Canada, India and the Philippines. The decade-long work experience makes Fusion BPO Services a preferred destination for reputed clients as well as startups. For further information, log on to - www.fusionbposervices.com.

About O’Currence Inc. O’Currence Inc leading provider of outsourced, inbound telesales based in Draper, Salt Lake City Utah. Founded in 1994, O'Currence Inc.has over300 employees across the globe. With over 14 years of experience, it has created a niche for itself in the Direct Response Marketing industry, For further information, log on to - www.ocurrance.com

Fusion BPO Services Group acquires O'Currence Inc. as part of its growth and diversification Plans

Montreal, June 22nd, 2011 - Fusion BPO Services Inc provides end-to-end business process outsourcing solutions to its clients across the globe. Management of Fusion BPO Services is pleased to announce that it has successfully attained the PCI Data Security Standards Certification the Payment Card Industry's Data Security standards V2.0 (PCI-DSS).

"Company is constantly engaged in and committed to provide its customers worldwide the latest in technology and cutting edge quality standards and this certification is evidence of management's strategy to make its Montreal service platform one of the best in the industry. Our Customers are pleased with this development and as a result of this certification, have conveyed to us of their increased engagement leading to further opportunities and employment potential in the Montreal unit." Kishore Saraogi, Director

About Fusion BPO:
Fusion BPO Services has established itself in the BPO world as a market- customer -driven organization, providing end-to-end business process outsourcing solutions to its clients across the globe. The primary focus of the organization lies in one-to-one marketing solutions, especially on the sales-driven applications involving single or multi-tiered processes.

Fusion BPO Services is presently providing business services to number of Fortune 500 companies through cross media personalized communications.

About PCI-DSS:
The PCI Security Standards Council, to enhance payment card data security, presents strong and all-inclusive standards and supporting materials. The PCI Security Standards (PSI DSS) include a structure of tools, measurements, terms and support resources to facilitate organizations with the safe handling of cardholder information in each step. The PCI Security Standards Council offers robust and comprehensive standards and supporting materials to enhance payment card data security. These materials include a framework of specifications, tools, measurements and support resources to help organizations ensure the safe handling of cardholder information at every step. The keystone is the PCI Data Security Standard (PCI DSS), which provides an actionable framework for developing a robust payment card data security process -- including prevention, detection and appropriate reaction to security incidents.