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Home // Corporate Overview // Key Differentiators // Operational Transparency

Operational Transparency for Mutual Growth in Business

Small business, medium business or a large business – the importance of cost reduction and thus outsourcing cannot be ruled out. Outsourcing in today’s competitive business environment is mandatory. Business organizations are looking towards a range of BPO services to gain advantage and hit relevant audiences with their products/services. Along with lending a cutting-edge, BPO services also provide a host of other telemarketing services and related customer services to ensure smooth and continued growth.

Fusion BPO Services could be your preferred BPO services provider since we provide a plethora of services, vertically integrated and customized to your process-flow. With trained, professional and experience work-force symbiotically blended with a great ambience and cutting-edge BPO technologies, Fusion BPO offers a conducive and customized set of BPO services made just for your business. Understanding your business needs and providing expected business results to clients is a habit with us. In fact this is the secret to our numerous long-term relationships with clients.

Fusion BPO Services provide transparency and efficiency in customer services through:

• A strict code of conduct maintained during client-handling.

• Call center agents prepare their work reports with due diligence and professional expertise.

• The daily market reports are sent to the clients to enable transparency

• The reports are self-explanatory, web-enabled and precise.

• BPO managers are always available to interpret data and statistics to the clients in case of clarifications.

• Observations, obstacles and other concerns about the business process outsourcing projects are shared with the clients for better and improved analysis.

• Regular cutting edge business solutions are integrated and used.

Fusion BPO Services keeps in mind the following:

• Maintain 100 percent transparency.

• Reports are accessible by the clients as well which are sent under expert supervision of the in-house business partners at any time of the day.

• All calls are monitored and recorded. Generally call centers record about 10-20% of their calls for internal training. Errors are rectified and more effectiveness is brought through the available recordings.

• Special attention is paid to sales lead generation calls that have not yielded leads.

• Real-time reports and monitoring systems in place. Data like number of calls, points like voice amplitude, pitch and the questions asked is paid special attention to.

• Suggestions are taken into note and implemented in calls.

The types of services available with Fusion BPO Services:

Outbound Call Center:

• Remote Access Login is available to remote users
• Can select and coach agents
• Control the calls
• Complete remote monitoring of phone calls
• Monitor call flow and data capture

Inbound Call Center:

• Remote Access Use of soft phone for remote users to login
• Change states of agents
• Chat message coaching
• Queue Monitoring

BPO services provided by Fusion have been a trend setting in the customer services industry. Fusion BPO services is committed to provide the best services to their clients and quality is the prime priority.

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