An impediment at most BPO’s globally is that customers expect call center operators to speak their mother tongue, understand local cultures and understand their clients’ needs. Therefore, it becomes imperative to gain access to a global call center network to ensure that callers are always directed to an excellent operator who meets those customer needs.
Fusion offers a tailored, flexible solution to your multilingual call center needs, whether that is for a one-off marketing campaign or a fully outsourced customer service facility.
Fusion BPO call centers aim to automate processes ensuring all its clients save on costs while reaping sustainable benefits. Fusion BPO Services is highly experienced in building and running multilingual call centers, bilingual call centers and its core competence lies in French call center operations. All call center experts are professionals, qualified and trained to handle and manage extensive day to day calls.
Multilingual call center experts at Fusion undergo in-house training to ensure customer satisfaction. It commences with greeting customers over the phone and then proceeding with the answering services including calls pertaining to lead generation, collections, sales, customer care plans, follow up calls, verification market research and a number of surveys. Fusion's call center professionals are adept at sorting out your issues in a very short time.
The bilingual and French call center professionals aid you in times of emergencies as soon as possible. They offer a comprehensive approach. Our call center professionals offer your business the extra edge that you have been looking for so long. Bilingual and French call center experts help you seek ways and stress on the core competencies of your business leaving behind the stress of planning, analyzing, management, strategizing and recruitment.
Our outsourcing call centre services provide the following benefits:
1111 Rue St Urbain
Suite 200 Montreal, Quebec
+ 1 866-581-0038