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| Mission Statement |
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| The Fusion BPO "Mission" is to provide our clients with the highest levels of performance and quality by continually investing in our people, processes, and infrastructure, and to ensure a strong financial return to our shareholders. |
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| Corporate Values |
| Our customers, employees, investors, and suppliers are our partners. |
| Fusion BPO will create and maintain outstanding partner relationships by : |
| Ensuring partners benefit financially as FusionBPO succeeds. |
| Delivering on all promises to our partners. |
| Maintaining honest and open communication. |
| Encouraging creativity, innovation, and mutual respect. |
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WNS Slumps with Strength and Strategy
Costa Rica- Being a leading provider of global business process outsourcing, WNA has recently launched their delivery center in San Jose. With North American operations they will also serve as offshore center for global clients. They will provide multilingual services in Spanish and English catering to diverse needs on finance, customer service and finance analytics.
IT Outsourcing Triggers Business Revenue
Costa Rica- BPO services are all meant to streamline business process and generate significant revenue saving expenditure. A database administrative service provider said a global presence with IT outsourcing has allowed his company to compete with the offshore concerns and take on American projects that need quick turnaround as well.
ZAMBOANGA CITY, Philippines, Aug 31st, 09:
The e.AXZ Communications Inc. has opened up a new business process outsourcing center in Zamboanga City in the southern Philippines. The contact centre has been opened in the village of Tetuan and has about 50 call centre agents that will cater to international clients. The company is owned by local investors and would be eventually expanded to 200 within year.
Los Angeles, Aug 31st, 09:
The Los-Angeles based call centre CallFire has found out a solution for rapid outbound dialing results. This solution has been named as"Cloud Call Center" and will require minimal efforts from the employees. With CallFire's Power Dialer, the employees simply need to upload contacts and in few minutes the sales agents will be connected to live leads.
Scotland, August 31st, 09:
Banking Giant HSBC has planned to spend £5 million in the capital to upgrade a call centre. The firm will refurbish its office at Edinburgh Park where it employs 500 staff. It is the company's attempts to expand in Scotland where its customer's base has expanded within first half of the year.
Turkey, Aug 31st, 09:
Turk Telecom has been awarded the contract by Turkey's Ministry of Health, under which it will provide technological infrastructure to the new Ministry call centre. The future centralized office is the wing of Ministry Central Hospital.
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