Empowering Customer Needs.

Management Team

For over a decade, Fusion BPO Services has grown exponentially both as a business entity and as an organization. During this time, Fusion has undertaken a series of strategic mergers and acquisitions to rank among the world’s most diversified BPO companies. Fusion’s global footprint spans nine delivery centers which include USA, Canada, El Salvador, Jamaica, Philippines, India, and Albania. We offer a wide range of services including inbound, outbound and back office services.

Pankaj DhanukaPankaj Dhanuka, Co-Founder & Director

Pankaj Dhanuka co-founded Xplore -Tech Services with Kishore Saraogi in March, 2004. He is a CA from Institute of Chartered Accountants of India, has vast experience in the ITes industry. His extensive work experience includes holding various positions in UTI, Lodha Capital Markets and a Web Development Company.


Kishore SaraogiKishore Saraogi, Co-Founder & Director

Kishore Saraogi co-founded Xplore Tech Services with Pankaj Dhanuka in March, 2004. He has held numerous senior management positions in companies like ICICI Securities, Usha Martin, and Usha Communications Technology. He is a Finance graduate from the University of Calcutta.


Michael O NeilMichael O Neil, Executive Vice President

Michael O’Neil, Executive Vice President - has served the company since its inception and has over 16 years experience within the BPO industry. His organizational experience is extensive, including business planning, finances, vendor management and operations. His main responsibilities include direct involvement in account management, business development, and overview of our Canadian operations. He earned his MBA in Finance from the University of Texas, in addition to a B.Sc degree in Industrial Engineering from Texas A&M University.


Ritesh ChakrabortyRitesh Chakraborty, Vice President - Operations

Ritesh Chakraborty is the Vice President - Operations at Fusion BPO Services. Ritesh holds an overall experience of 20 + years and has been associated with us since inception of the organization. During his journey with us he has headed Operations, IT, Sales & Marketing, RTA/WFM and Quality, proving himself to be a committed company advocate. He has played key role in several business transitions. His energy, enthusiasm and outstanding leadership skills have consistently improved versatile deliverables of the organization.


Rajan SinghRajan Singh, CTO

Rajan joined Fusion in 2004 and is responsible for global technology operations, as well as our innovation roadmap and expanding intellectual property footprint. His educational background includes master degree in Telecommunication and has extensive experience in Telecom , Network topology, mergers and acquisitions integrations, and technology transformations. Rajan provides leadership for the continued development of an innovative, robust, and secure information technology environment throughout the company.


Lalita SinhaLalita Sinha, Director - Human Resources

Lalita Sinha is the Director - HR at Fusion BPO Services. She has over 23 years of HR Management experience with background of repeated success, implementing best practices and building successful HR department from the ground up. Her career started with NIIT Ltd till 2002. She also worked with RPG Retail group, Vishnu Solutions, Onprocess Technology. She earned her Post Graduation degree in Human Resource from North Maharashtra University. She is also a certified Lead Auditor of ISO 27001:2013 from British Standard Institution. She is Green Belt – Six Sigma Certified.

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