Empowering Customer Needs.

Management Team

For close to a decade, Fusion BPO Services has grown exponentially both as a business entity and as an organization. During this time, Fusion has undertaken a series of strategic mergers and acquisitions to rank among the world’s most diversified BPO companies. Fusion’s global footprint spans nine delivery centers which include Canada, the USA, the Philippines and India. We offer a wide range of services including inbound, outbound and back office services.

Pankaj DhanukaPankaj Dhanuka, Co-Founder & Director

Pankaj Dhanuka co-founded Xplore -Tech Services with Kishore Saraogi in March, 2004. Mr. Dhanuka, a CA from Institute of Chartered Accountants of India, has vast experience in the ITes industry. His extensive work experience includes holding various positions in UTI, Lodha Capital Markets and a Web Development Company.


Kishore SaraogiKishore Saraogi, Co-Founder & Director

Kishore Saraogi co-founded Xplore Tech Services with Pankaj Dhanuka in March, 2004. Mr. Saraogi has held numerous senior management positions in companies like ICICI Securities, Usha Martin, and Usha Communications Technology. He is a Finance graduate from the University of Calcutta.


Nalin R. TikooNalin R. Tikkoo, President

Nalin R Tikkoo serves as the President of the company, and is based out of Montreal, Canada. Mr. Tikkoo has held senior positions as CTO, COO, Chief of Business Operations and CEO and set up, operated, and managed four different cellular networks in India. His last assignment prior to joining Fusion was as the Vice Chairman & MD of a UK-based BPO. He is a Graduate Engineer with a PDM from Jamunalal Bajaj Institute of Management Studies, Mumbai.


Michael O NeilMichael O Neil, Executive Vice President

Michael O Neil has served the company since its inception. His organizational experience is extensive, including business planning, finance, vendor management and operations. Currently, his main responsibilities include the direct involvement in account management and business development. Before joining Fusion BPO Services, Michael worked as a consultant for logistics and outsourcing companies. He earned his MBA in Finance from the University of Texas at San Antonio in addition to a Bachelor of Science Degree in Industrial Engineering.

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