call center,bpo,customer care

Fusion BPO offers Professional French Speaking Call Center Services

Fusion’s call centers in Canada specialize in French Contact Center Services and cater to the French speaking communities across the globe.

Today over 300 million people speak French in the world, making it one most widely spoken language in the world. French is spoken in Canada, Belgium, Switzerland, Luxemburg, Monaco, and numerous other countries around the world. In the United States, over 2 million people speak French at home. The highest concentration of French speaking people is in Louisiana and New England, because of its proximity to the Canadian province of Quebec. Island and Caribbean immigration with French speaking consumers into the United States has had far reaching impact also into such states as Florida, New York and New Jersey. Find out how Fusion BPO call centers can help you service and penetrate this market and can design a language targeted program for your customers.

List of Services:

• Customer Service
• Lead Generation
• Help Desk Services
• Inbound Customer Service
• Outbound Telemarketing
• Telephone Surveys
• Web Chat Services
• Email Services

All spoken languages develop regional variations, or dialects; and the French language is no exception. Whether Customer Care services, market research, or consumer marketing, Fusion has the experience, staff and systems to effectively reach and service this growing market.

Fusion’s Quality Assurance for our call centers promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently. Some unique options include Real Time Digital recordings of data and voice captured and forwarded randomly and sent to our Clients via email or secured FTP.

Fusion also uses a carefully designed Quality Assurance program to help set production and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact. Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.

Contact Fusion BPO today at 866-581-0038 to find out how we can help you design a multi-lingual language offering for your clients across the globe.