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Fusion's call centers in Canada specialize in French Contact Center Services and cater to the French speaking communities across the globe.
Today, over 300 million people speak French in the world, making it one most widely spoken language in the world. Find out how Fusion BPO call centers can help you design a language-targeted program for your customers.
Fusion's Quality Assurance for our call centers promotes internal and external feedback cycles with our call centers and our client to monitor the performance of the Representatives effectively and efficiently. Some unique options include Real Time Digital recordings of data and voice captured and forwarded randomly and sent to our Clients via email or secured FTP.
Fusion also uses a carefully designed Quality Assurance program to help set production and quality goals. We develop evaluation forms with our clients to ensure we are rating your service representatives on all pertinent criteria during customer contact. Keeping abreast of the trends and tendencies that become apparent through the use of our program ensures we are running a highly effective and efficient operation for each of our clients. The result of our rigorous Quality Assurance means Accurate Data Capture and a superior inbound call centers customer experience.
Contact Fusion BPO today at 866-581-0038 to find out how we can help you design a multi-lingual language offering for your clients across the globe.
507 Place d´Armes
Bureau 1000, Montreal,
Quebec- H2Y 2W8