| Fusion BPO offers mission critical results to the customers. With nine years of proven track record, our business process outsourcing services are aimed at enhancing performance effectiveness and customized solutions to all business processes. We also offer Back Office service to our clients based worldwide. |
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| Fusion's breadth of positive capabilities, expert process and the all round management skills makes it an expert in offering you back office, customer support, call center and business process outsourcing or BPO services. It partners with you to achieve your business goals and objectives with increased output and reduced expenses. |
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| With a wider record of customer support or Back office services that include chat support, email support, technical and non technical support, order processing, claims processing, telephone answering you can be sure to get comprehensive solutions to all your business needs. |
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| Fusion BPO maintains complete flexibility to admit changes that are requested or demanded by the clients. Our Call centre or BPO services and other outsourcing services will offer you best solutions to your outsourcing needs and requirements whether it's long term or one time. Fusion has been continuously empowering itself with the use of innovative technologies and the skilled manpower to offer you the right value to your own investments. |
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| Why to outsource technical Support? |
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| Email and Chat has now developed to be two of the basic means of transmitting essential data thereby influencing customer relationship. This is the main reason why most companies are found to outsource technical support and other non voice call center requirements that include Email Support and the chat support. |
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| Having the email queries of the customers answered promptly, accurately and efficiently will help to increase customer satisfaction, thereby enabling better business growth. The offshore email services help you to bring a balance at work solely between the off-peak and the peak periods. The web based technical support systems form to be helpful in maximizing focus on the core competencies. Additionally, it also ensures effective time utilization. By having professional offshore email based tech support you can get lower call volumes with reduced costs for the voice support. |
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| Email Support and Chat Support at Fusion BPO |
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| Chat and E-mail support covers technical support, order fulfillment, problem resolution transaction verification and much more. We partner you to achieve your key business email management goals with enhanced response quality and improved response time. |
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| Our customer care agents are fully trained to execute email query handling. In order to facilitate the process of email handling, our agents are extensively trained on your products and services. They also get educated on the recent and emerging email software allowing them to take leverage on the latest use of email techniques for maximum benefit. |
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| Fusion's Live Chat Support enables the customer care representative to make their customers available with the co-browsing and web alliance aid. The chat support form to be one type of web collaboration that lets a customer care representative and the customer to share same display at one time. When any customer needs help or support on any product or service they can easily communicate with the online agent of the company. |
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| The Chat Support Service details include: |
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| Marketing Services |
| Complaint registration and its resolutions |
| Technical problem resolution |
| Live customer support |
| 24x7 online support |
| Reliable source to get first hand information of your services and products |
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| Fusion's Email Support covers diverse areas that include: |
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| Product Inquiries |
| Order Fulfillment |
| Order Taking |
| Inquiry service |
| Feedback or response to inquiry |
| Query resolution |
| Troubleshooting for services and products |
| Payment Inquiries and documentation |
| Query Resolution |
| Product or Service information requests |
| Customer guidance in collecting data |
