|
|
| |
| The client is one of the biggest direct to home satellite providers operating in the US market. |
| |
| Objective : |
| |
| The main objective of starting with the loss management program was to generate a downward trend in the customer cancellations, upward trend in the customer retention and to observe that the customer's don't churn. |
| |
| Achievements: |
| |
| Our proven sales approach helped the biggest direct to home satellite service provider to attain the customer's mindshare and we could keep all the customers updated about the new promotions. |
| |
| We proposed to start with the loss management job with 3 dedicated representatives handling the entire start up process. We applied the following methods while undertaking the entire loss management project: |
| |
| Customer Account Set Up Via Telemarketing |
| Welcome/Confirmation Call Next Day |
|
| Customer Feedback Call after 2 days of Installation. |
| Customer Satisfaction Survey Call after 2 weeks of going Active |
| Retention and Customer Satisfaction Survey Call after 2 Months |
| |
| We work on core values. We fully understand that all our clients benefit when they can retain back their customers. This is the area where we specialize. We work as an extended arm of our clients and not just merely being associates of them. |
| |
| |
| |
| |
| Back |
| |
|
|
|
|
