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Corporate Overview

BPO is a vast industry today and businesses of all sizes hire call centers for taking care of their non-core processes. This gives your business an edge over the competition in addition to integrating and streamlining operations while cutting down on costs. In this highly competitive business niche, Fusion BPO Services offers a wide range of BPO services depending on a robust infrastructure and a well-defined global delivery model. Being a global-class BPO services company, Fusion offers fully integrated contact center solutions to choose from.

At Fusion BPO we hire and train the best of agents. We have a professional group of agents dedicated to serve your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated BPO services that include but are not limited to:

  • Inbound Call Center Services
  • Outbound Call Center Services
  • Customer Services
  • Order Taking
  • Help Desk Services
  • Answering Services
  • Transcription Services
  • Web enabled Services
  • Telemarketing Services
  • Back Office Services
  • Full suite internet marketing services
  • Web development services
  • Transcription services and other related BPO services.

All these services are fully integrated and can be easily customized to suit the needs of individual businesses. The service flexibility that we offer is one of our core strengths.

Today, the BPO industry is a multi-million dollar industry and is spread across the globe. India, China, Philippines and few other countries are emerging as global leaders in the BPO and call center industry. In the last decade, we have been engaged in catering to the increased needs and requirements of diverse industrial and service sectors like insurance, telecommunications, travel, technology, finance, banking, mortgage, retail and much more. In the current business scenario, most US and UK based business firms depend on us to get their BPO projects handled with precision and by maintaining high standards.

The Global Scenario

Official records and statistics suggest that BPO sector has witnessed a real boom and is further expected to grow at 12% CAGR within 2008-2010, escalating from $115 billion in year 2008 to $181 billion within 2012. The reasons are obvious:

Surveys and research expects the offshore business process outsourcing alone to grow at a considerable rate each year. Moreover, BPO within the Asia-Pacific market is predicted to experience a significant growth rate and is rated to bill close to $14 billion.

Located in USA, Canada, India, Philippines, El Salvador, Mexico and Jamaica, Fusion BPO Services is well equipped with a global delivery model that delivers services 24X7. If you are seeking a cost-effective and efficient BPO service, your search for a cost effective and efficient BPO service ends here at Fusion BPO Services.

Why hire Fusion BPO?

As soon as we receive your message, you will receive a prompt call back from us. Our principle is "We Do What We Say" and we adhere to it. Fusion BPO ensures quick response to all email inquiries. We help our clients save precious time spent in looking for the right call center.

Fusion makes several efforts to offer the fastest turnaround possible. The aim of Fusion BPO services is to assist you in your efforts for using your resources optimally and enhancing revenue. Through our call center services, we play a crucial role in strengthening the buyer-seller bond. By effective communication, we make it a point to stay connected to the buyers. And last but not the least, with our valuable and expert feedback you can definitely look forward to streamlining your business strategies, save expenses and work towards your core competencies.

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507 Place d´Armes
Bureau 1000, Montreal,
Quebec- H2Y 2W8
Canada

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