| BPO Industry: The global perspective |
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| The business process outsourcing industry accounts to be a multi million dollar venture spread all over the world including India, China, Russia and Philippines as some of the major outsourcing destinations. |
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| For the past two decades, the business process outsourcing (BPO) industry has been engaged in catering to the increased needs and requirements of diverse industrial sectors like Insurance, Telecommunications, Travel, Technology, Finance, Banking, Mortgage, Retail and much more. |
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| Companies today are standardizing and consolidating the operating processes by outsourcing the crucial business process to the third parties, which offer skilled and focused management expertise and economies. In the current business scenario, most US and UK based business firms depend on countries like India, Philippines, China and Russia to get their business processes outsourced with quality. |
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| BPO Industry: The Global scenario and trends |
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| Worldwide BPO industry is expected to grow at 12% CAGR within 2008-2010, escalating from USD 115 billion in year 2008 to USD 181 billion within 2012. |
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| The major growth rate of the BPO industry is attributed to diverse factors. These include expansion in service lines by the BPO providers (for instance-the technology platforms for improved BPO solutions), low penetration of the BPO, improved BPO adoption among the clients focusing on different core activities and better offshore adoption by service providers. |
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| The offshore business process outsourcing is forecasted to grow at a considerable rate each year. BPO within the Asia -Pacific market is predicted to experience a significant growth rate close to $14 billion by the year 2010. |
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| Who we are? |
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| Fusion BPO is place where highly competent people along with high end technology give innovative outsourcing solutions. We deliver inbound call centre services, outbound call centre services, customer services, order taking, answering services, web enabled services, telemarketing services, transcription services and other BPO services. |
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| Fusion BPO is a complete outsourcing center combining the latest technology with customer service and a commitment to excellence. We offer all kinds of contact centre services who are in need of comprehensive or singular services. By offering all solutions as customizable services we have emerged as leader in offering call centre services. Whatever are your needs, the services from Fusion BPO are customized to fit your framework making us a complete business outsourcing center. Our call centre is staffed with professional agents, supervisors and other staff that are focused towards the growth of an organization. |
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| Commitment of Fusion BPO Services |
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You will always receive a prompt call back from us as soon as we receive your message |
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We stick to our principle which says that “We Do What We Say”. |
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You will always receive a prompt response to an email inquiry. |
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We help our clients to save immense amount of time that is required to identify the right call centre. |
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We try to offer the fastest turnaround possible |
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| Fusion has the capability to provide round the clock services, strengthen your brand name and your relationships with your clients to increase customer satisfaction and maximize your budget on business process outsourcing. Our aim is to focus and interact with our clients directly. We actively assist you in improving your company's methodologies and resources by providing valuable feedback to the appropriate department. |
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