| BPO Industry: The global perspective & Fusion BPO |
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| BPO is the most talked about business today. For example, it is normal to outsource a chunk of your customer service/support responsibilities to a call center. This gives your business an edge over the competition in addition to integrating and streamlining operations while cutting costs. In this highly competitive business niche, Fusion BPO Services offers a plethora of BPO services riding on robust infrastructure and a well-defined global delivery model. Being a global-class bpo services company, it offers broad bsaed and fully integrated contact center solutions to choose from. |
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| At Fusion BPO we hire and train the best. As a result we have a professional group of agents dedicated to serve your business. Coupled with cutting-edge technology and a global delivery model, our agents are capable of offering vertically integrated bpo services that include but are not limited to: |
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• Inbound call center services
• Outbound call center services
• Customer services (call center based)
• Order taking (call center based)
• Help desk servcies (call center based)
• Answering services (call center based)
• Trancription Services (call center based)
• Web enabled services
• Telemarketing services (call center based)
• Back Office Services
• Full suite internet marketing services
• Web development services and
• Transcription services and other related BPO services.
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| All these services are fully integrated and can be easily customized to your needs. The servcie flexibility that we offer is one of core strengths. |
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| Today, the BPO industry is a multi-million dollar industry and is spread across the globe. India, China and Philippines and few other countries are emerging as global leaders in the BPO and call center industry. In the last decade, we have been engaged in catering to the increased needs and requirements of diverse industrial and service sectors like insurance, telecommunications, travel, technology, finance, banking, mortgage, retail and much more. In the current business scenario, most US and UK based business firms depend on us to get their BPO projects handled with quality. |
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| BPO Industry: The Global Scenario and Trends |
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| Official records and figures suggest that BPO sector has witnessed a real boom and is further expected to grow at 12% CAGR within 2008-2010, escalating from $115 billion in year 2008 to $181 billion within 2012. The reasons are obvious: |
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• Increasing number of services provided by call centers
• More number of business adopting the option of outsourcing only to save time and to focus on core competencies
• Offshore adaptation by BPO service providers have lowered the cost significantly |
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| Surveys and research expects the offshore business process outsourcing alone to grow at a considerable rate each year. Moreover, BPO within the Asia-Pacific market is predicted to experience a significant growth rate and is rated to bill close to $14 billion. |
| Located in India, Philippines and Canada, Fusion BPO Services is well equipped with a global delivery model that delivers 24X7. If you are looking for a cost-effective yet efficient BPO service, there is no need to look beyond the master - Fusion BPO services. |
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| Why Fusion BPO? Commitment of Fusion BPO Services |
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You will always receive a prompt call back from us as soon as we receive your message |
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We stick to our principle which says that "We Do What We Say". |
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We ensure quick response to all email inquiries. |
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We help our clients to save immense amount of time that is required to identify the right call centre. |
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We try to offer the fastest turnaround possible |
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| The aim of Fusion bpo services is to assist you in your efforts to utilize your resources optimally and enhance revenue. Through our call center services, we play a crucial role in strengthening the buyer-seller bond. By effective communication, we make it a point to stay connected to the buyers. And last but not the least, with our valuable and expert feedback you can definitely look forward to streamline your business strategies, save costs and work on your core competencies. |
