The poll results conducted among the telemarketing agents working for us threw up some interesting results. While the satisfaction levels with our call center units and the work of the BPO agents seem to be satisfactory, there are some areas where we need to improve. The vital area that needs improvement is our training facilities for call center services. It looks like we need a stronger schedule to train our agents in the projects that we are taking on. We must admit that the work has been rather hectic at present. Because of our impeccable record in the BPO service, we are recommended by our clients to their business peers. That keeps the projects coming for us.

In this melee, we may have missed out on better training modules for our call center agents. The management team with Fusion BPO Services is looking into that. We are also interested in getting the Benefits and Welfare section up to the mark. As we take the blame for the weaker areas and assure our telemarketing agents to make things better, we also praise our team leaders and supervisors for keeping them motivated and being such a positive force for the answering service agents. It’s because of them and their team work that our BPO service is doing great things for the company as well as our clients.