Someone rightly said that motivation is like taking a bath: you need it every day! Fusion BPO Services thrives on the motivated call center agents that work for us. In order to keep their spirits and work commitment taut, we have motivational exercises at all times. Very recently we had an employee satisfaction survey. This was conducted among the telemarketing agents to find out what they feel about their work, the BPO service managers they report to and their opinion about the general conditions in our call centers. It was an anonymous vote that was done to find out how much we have achieved as a call center services firm and how much path is yet left to traverse.

Because it was an anonymous vote, the call center employees filled in their forms with due diligence. It was an exercise in motivation to make the BPO workers feel that they have a right to say in the scheme of things. If there will be some change that is required, it will be triggered by the telemarketing agents who work here. It’s like the ideal condition of a democratic workplace: employees modifying rules for their own benefit. The management of Fusion BPO Services has every reason to believe that they will be considering the opinion expressed by the employees and take suitable steps. We are already into the process of evaluation. Stay tuned for the results of the survey!