Montgomery County gets a state-of-the-art call center to assist residents during an emergency. This new customer service center will remain equipped to meet the needs of the local residents all throughout the year. According to the county officials, this new customer care centre is a part of the modernization efforts taken by the County Council. It is said that in times of emergency, the residents of the Montgomery County are told to call their County Council members for help. This was the main process going on all these years. In order to meet the growing concerns of the people, the County Council has decided to take some constructive measures to solve the problems of the residents.

Today, the new call center that has been established stands to be the part of the $80 million modernization effort that the county officials have taken. County officials hope that the opening of the new customer service center will be able to make the county government much more responsive to the needs of the residents. Reports say that the snowstorms of last month had created a lot of difficulties for people living in this county. With the opening of this center, the residents will be allowed to call at one number -311 and attain aid with a great variety of requirements. Hence, instead of making calls to individual agencies, this new center will be able to meet up all needs at one place. This center took 2 years to start its operations and is all set to release officially in this month. However, it is in use and this is what is known to be the soft launch as said by the Assistant Chief Administrative Office, Mr. Tom Street. He also added that the center is trying hard to improve upon its expertise and acknowledge to all of the residents’ queries.