The practice of recording phone calls is amongst the growing trends in BPO. In call centers logging calls are as common as keeping fax machines and copiers. To record a phone conversation a logging recorder is used.  This device is also known as communications or voice recorder, it records verbal messages over the telephone in various applications over a period of time.

Call logging device in BPO records calls by date and time for retrieval and playback at user’s discretion. It is actually the practice of listening to, recording and accessing interactions between callers and call center agents. It is practice that is used for staff training, customer quality control and liability protection.

The contact center applications that are used for call logging are order verification, customer service, security and safety. The contact centers that implement call recording, logging and monitoring often see an increase in productivity, improved average call handling, better customer relations and improvement in customer database.