Businesses in the developed countries such as, United Kingdom, Scandinavia and Netherlands are opting for the call center services on a large scale. They are outsourcing their business operations to the BPO companies of the third world countries, especially India. These countries are aware of the quality of service that they are about to get from the call centre industry of the developing nations. Even the European countries are not far behind the American nations in terms of business process outsourcing. The trend of outsourcing in Europe can be traced back to the year 2005, when they felt the need of outsourcing for the first time.

Outsourcing is getting popular in the European countries like France, Germany and Spain. The tough competition between the business organizations in the European and American nations has resulted in rapid growth of outsourcing in the European nations. More and more BPO firms are employing people who can speak Greek, Russian, Italian, Spanish or any other European language for serving the clients and customers from these countries. Most BPO companies in India are facing demands for German speakers from their present customer contacts. The huge population that the developing nations possess belongs to diverse cultures and thus, they are able to speak different languages. For example, a greater section of the people in Goa can speak Portuguese which acts as a resource for the Indian BPO industry. People from different states of the country can speak in different languages, which is an added advantage for acquiring outsourcers from other foreign countries like Europe.