While Philippines get its new answering service, it doesn’t seem that all is well with the American system! The El Paso call center handling their 911 calls have come under the scanner. The emergency call center services of El Paso are being compared to the other similar services across the country.

El Paso’s telephone answering service received quite some flak from the 911 callers who claimed that they had to hang up in frustration because no one from the call centers was picking up the phone. The KFOX swung into action swiftly, slapping something similar to a show-cause to the El Paso call answering services.

The number of call center agents working, their work schedules, timings, et all is under the magnifying glass of KFOX. The budget of the answering service is being looked into carefully. The telephone answering agents on the El Paso inbound call center team has been asked to improve their performances. They have been advised to work more diligently and try to attend as many 911 calls as possible.

The emergency call center services have hired agents recently to inject some quality in their performances. The outbound call center agents are calling up all those callers who hand up because of some reason. They are provided with the required support to tide over their crises.