Davao, described as the “next wave” BPO city of Philippines by the Business Processing Association of the Philippines or (BPA/P) on last April, 15, is currently striving hard to focus more on its communication and information sector.

At present, the IT and communication sector of Davao continues to concentrate more on building up a sustainable talent pool, enhancing business environment and improving the infrastructure. All these and more are to ensure reduced cost, carry forward business activities and to sustain an edge as the most choice-able destination for the business process outsourcing firms.

In words of Lizabel G. Holganza, the President of Information and Communication Technology Association, the steps initiated stand crucial in carrying forward the city to the very next level. Ms. Holganza also added that the business process outsourcing industry of the country will provide support beyond serving the basic call center services. These include some higher-value tasks like that software development, basic transcription and animation.

Andre Joseph T. Fournier, the industry consultant of Davao City Chamber of Commerce and Industry says that the Davao City is currently hiring a large number of the local applicants. This is to meet the human resource needs in the first place. However, the current situation is somewhat different from that of earlier years. In those years, most applicants from the nearby areas were found seeking employment opportunities in nearby cities like Metro Cebu and Metro Manila.