A study conducted among call centers have found out that competition makes it possible to improve performances. There has to be a keen sense of healthy competition between the call center agents so that they can beat themselves. The competition can be triggered by the announcement of financial rewards for the agents who can outperform the others. There can also be some other motivating factors that can be used as catalysts. For example, the customer call center can announce that the best performer of the team will be sent for a training program.

It must be noted here that the call centers cannot be careless about this process. If not controlled through impartial and transparent evaluation of performances, the whole exercise can turn unhealthy for the productivity of the call center. You can add a fair amount of fun elements to spice up the work ambiance at the call center companies.

Some of the lead generation companies are sounding off a gong when they clinch a sale. This informs the other agents that someone among them has been able to strike a deal. This also encourages the others to pull up their socks and deliver.