When you read about such initiatives from the government, you cease to wonder why the Philippines are inching towards the call center crown. The BPO sector has its strongest patron in their government. The rulers of the land ensure they take every step in confirming that the BPO service industry attains priority. They have started a campaign known as the Cebu City’s Call Center Training Program.
With the help of this, the graduates can learn and train themselves in call center services. The training will make them ready to work in call centers. Major IT companies hire the pass-outs of this program.
The city government will be training some 35 more agents for 2 biggies of the business process outsourcing world. The right jobs for these graduates in call center units are the responsibility of the government. In the coming months, the BPO training program will see several new batches.
The success of the program will be measured not just by the number of agents who file out of the institute, but by the quality of BPO service that they do. The initial batches are important to judge the work of the program. So these graduates have an additional responsibility on themselves. Let’s see how they fare in the real world of call center services.