CATI or “computer aided telephone interviewing” is the name of a new software included in the advanced telephone centers. This software stands perfect enabling rapid and automated predictive dialing systems. The efficiency and productivity of this system is about four times than that of the traditional dialing systems. This has proved to be an effective tool in the business process outsourcing industry in order to collect reliable and accurate data for research. This technology helps the call center employees in effective management of the customer calls. With the help of CATI technology, the call center agents capture the experience of each and every customer that calls them up.

The software is characterized by several innovative features that help in taking your business a long way. They provide you with flexible and measurable IP solutions back-to-back. The “Cisco Voice” feature of the CATI enables the BPO agents to provide inbound voice-based solutions. Pointed guidance, chat services and whisper coaching are the other functions performed by the software. CATI has enabled flawless transfer of data and voice to the 3rd parties at the time of call transfer. Calls of customers from across the world can be accessed with the help of this software. Data mining has thus, become an easy task for the call center agencies. The employees are able to analyze the market situation on the basis of intelligent tagging of their customer calls.