Customer Service

5 Trends Your Call Center Must Follow In 2019

While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, Read More →

4 Ways To Use On-Hold Time To Improve Customer Experience

Calling a customer care is deemed a little old-fashioned and yet according to a study by Google, 61% of mobile users call a business when they’re in the purchase phase of the buying cycle. People love Read More →

A Positive Customer Experience Is The New Lead Generation Tool

Want to excel in lead generation? Here’s a piece of advice, put traditional lead generation techniques on the backseat. There’s a new lead generation technique in town and it is creating quite a buzz. So, what happened to the old lead Read More →

5 Things Customer Service Should Monitor on Social Media

Deciphering customer insights on social media can be tough. The volume and frequency of social information can be overwhelming and hard to keep a tab on, and that makes monitoring and responding to customers very difficult at times. However, one must Read More →

Social Customer Service KPIs That a Business Should Track On a Daily Basis

If you want to provide effective social customer service, you need to be prompt. However, with a growing number of social platforms as well as customers using social media as a support channel, many businesses are finding it difficult to Read More →

Tips for Developing Effective Social Customer Support

Creating a social customer strategy is always a good idea in the digital world of today. Most experts would say that it is even critical to the survival and prosperity of the brand. According to recent research, 40% of Read More →