Customer Service

5 Types of Self-Service Customer Service Options That Can Boost Customer Experience

While voice remains the number one channel for interaction between business and its customers, the new age customers today are more inclined to solve the basic customer service issues by themselves.  And for that reason, businesses today are adding self-service to Read More →

5 Quick Tips That Can Improve Your Customer Experience Instantly

Businesses talk about quality customer experience. But are they really practicing what they preach? Let us look at the data:

According to Forrester's 2016 U.S. Customer Experience (CX) Index Report, consumers said that only Read More →

5 Ways To Deliver Personalized Customer Service Through A Call Center

Customers today are exposed to the gold standard of customer service and hence expect nothing but the best experience from a business. Therefore, providing outstanding customer service round the clock in a call center environment has become Read More →

6 Ways To Provide The Elderly Customers With Quality Customer Experience

While we read a lot about how to provide quality customer experience to the millennials through business interactions, little has been said about improving customer experience of the elderly. When you have an elderly customer at the other end of Read More →

8 Ways To Reduce The Response Time Of Social Customer Service

Social customer service is an important tool to build customer experience, drive loyalty, enhance brand reputation and lower operational expenses by reducing the volume of customer service calls.  However, in order to successfully cater to your customers through social customer service Read More →

How To Provide A Good Live Chat Support To Your Customers?

Even when people know what they are looking for while shopping, they still may need some assistance for locating them in a store.  And it is not only brick and mortar store we are talking about, people need ready assistance while Read More →