Aiming the quality participation of professionals in its $7.2 billion business process outsourcing industry, the Business Processing Association of Philippines (BPA/P) has started with the National competency test to first screen the right candidates. The National Competency Test of BPA/P serves to be an assessment program for the BPO aspirants. For Oscar Sanez, the President [...]
In January last year (2009), as per the industrial estimates, it was reported that the BPO services in the health care sector will be reaching $5.3 million by the year 2012. Such is the growth rate of business process outsourcing services in the United States healthcare sector that the estimated figure is expected to achieve [...]
Nurses in BPO industries, doesn’t it sound quite weird? Since both the terms belong to entirely different domains, it becomes difficult to establish a quick link between them. The demand for outsourcing services is increasing with each new day as many other industries are also resorting to the call center services. With more and more [...]
CATI or “computer aided telephone interviewing” is the name of a new software included in the advanced telephone centers. This software stands perfect enabling rapid and automated predictive dialing systems. The efficiency and productivity of this system is about four times than that of the traditional dialing systems. This has proved to be an effective [...]
The new generation students, who are tech savvy by nature, find more interest in browsing the pages of the internet than that of the book. This has encouraged the rapid growth of online tutorial services, which will soon become a trend for the students. This has made education a fun filled activity for students and [...]
Business process outsourcing involves a huge round of business operations which need to be performed with great speed. Despite the abundant human resources working in the various call center companies, the use of technology is a requisite for adding efficiency to the services. These companies are using softwares in order to improve the customer support [...]
African nations are gaining grounds in the field of business process outsourcing with their governments providing them with financial assistance. Besides, human resource is in plenty in these countries, which serve as a talent pool for extracting cheap and skilled labor. Kenya has a population of thirty million people that is relatively higher than that [...]
The entire outlook of businesses has changed due to de-regulation and globalization. Most companies have adopted a brand new model for carrying out their business operations. BPO is the key feature of this new model and it is gaining popularity with each new day. The BPO services have given a different dimension to the business [...]
The call center industry is always in an attempt to give the latest technological edge to the services provided by it. Their services make use the most innovative technical features such as cloud computing, software service, co-location and many more. The next big innovation that the BPO industry is looking forward is the platform BPO. [...]
In the last 5 years, the domestic BPO industry has undergone a significant growth in comparison to the export industry. The revenues generated by the call center industry have reached around 1.6 billion dollar in 2008, indicating a 50 % growth rate. The exports market of business process outsourcing has a relatively higher growth rate [...]