In the recent years, the customer service functions have greatly undergone some heavy changes. In order to save money and time, some of the call center firms have been shifted offshore. The self service sites permits the users to deal with some of the mundane tasks like that of checking statements, paying bills and [...]
Montgomery County gets a state of art call center to assist residents in emergency. This new customer service center will remain equipped to meet the needs of the local residents all throughout the year. According to the county officials, this new customer care centre is a part of the modernization efforts taken by the County [...]
We all know how call center services have benefitted diverse business sectors. Business firms of today whether small or big always consider taking customer support service as offered in a call centre. Its time now to know a bit of the history of call centres from a professional who has been closely associated with this [...]
Aiming the quality participation of professionals in its $7.2 billion business process outsourcing industry, the Business Processing Association of Philippines (BPA/P) has started with the National competency test to first screen the right candidates. The National Competency Test of BPA/P serves to be an assessment program for the BPO aspirants. For Oscar Sanez, the President [...]
In January last year (2009), as per the industrial estimates, it was reported that the BPO services in the health care sector will be reaching $5.3 million by the year 2012. Such is the growth rate of business process outsourcing services in the United States healthcare sector that the estimated figure is expected to achieve [...]
Nurses in BPO industries, doesn’t it sound quite weird? Since both the terms belong to entirely different domains, it becomes difficult to establish a quick link between them. The demand for outsourcing services is increasing with each new day as many other industries are also resorting to the call center services. With more and more [...]
CATI or “computer aided telephone interviewing” is the name of a new software included in the advanced telephone centers. This software stands perfect enabling rapid and automated predictive dialing systems. The efficiency and productivity of this system is about four times than that of the traditional dialing systems. This has proved to be an effective [...]
The new generation students, who are tech savvy by nature, find more interest in browsing the pages of the internet than that of the book. This has encouraged the rapid growth of online tutorial services, which will soon become a trend for the students. This has made education a fun filled activity for students and [...]
Businesses in the developed countries such as, United Kingdom, Scandinavia and Netherlands are opting for the call center services on a large scale. They are outsourcing their business operations to the BPO companies of the third world countries, especially India. These countries are aware of the quality of service that they are about to get [...]
The availability of various kinds of services and products is increasing with business enterprises cropping up every now and then. These businesses revolve around the sale of their services or products, for which they require customers. But people can get to know about these products only when they are informed about it. The business owners [...]