Call Center

5 Trends Your Call Center Must Follow In 2019

While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, Read More →

Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

In this age of technology, we move towards a day when all our problems can be resolved at the press of a button. However, such a day of instant quality solutions to the difficult problem is still a distant dream. Read More →

How to Increase Agent Productivity in the Call Center?

Call center Managers are always looking for new ways to motivate their agents and enhance their productivity levels. However, with such high employee turnover and low morale in many call centers, it is not always easy to keep employee productivity Read More →

Reasons and Remedies of Employee Disengagement

Disengaged employees have always been a major issue in the BPO industry. If employees are not fully engaged in their tasks, they tend to under perform. This may cost the company dearly. That is not all, the disengaged agents are often Read More →

Fusion Wins Bronze In 2016 MVP Quality Award Presented By CUSTOMER Magazine

Fusion BPO Services have become the bronze level recipient of the 2016 MVP Quality Award, presented by CUSTOMER magazine.  TMC, a global, integrated media company helping clients build communities in print, in person and online, has announced the news Read More →

Do’s and Don’ts of Writing a Call Center Script

A call center script is one of the most vital factors behind a successful call center solution. With the best scripts, you can make the transition between your office and your answering service provider smooth. With the right script, callers Read More →