Call Center

How The Airlines Industry Can Benefit From BPO Industry

In recent years, the airlines industry has faced major challenges like rising fuel cost, changes in environmental regulations, and an ever-rising customer expectation. To cope with them, most airlines are looking for ways to reduce cost while meeting the environmental regulations Read More →

7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service

Gone are the days when retail businesses were purely brick-and-mortar. Thanks to new technology, the rise of internet and the changes in the spending habits of its consumers, retail industry went through some drastic changes in recent years.

8 Ways To Improve First Contact Resolution In A Call Center

First contact resolution (FCR) is a critical key performance indicator (KPI) in measuring both the quality of the customer experience as well as the efficiency of a contact center. According to research, a 1% improvement in Read More →

5 Ways To Boost Customer Experience Through Call Center

A well-managed and efficient call center can be a big help in making the business get more customers and retain the existing ones. They are directly responsible for maintaining the company’s image in the eyes of the target clientele.

5 Trends Your Call Center Must Follow In 2019

While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, Read More →

Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

In this age of technology, we move towards a day when all our problems can be resolved at the press of a button. However, such a day of instant quality solutions to the difficult problem is still a distant dream. Read More →