Call Center

How To Deal With The Angriest Customers

A lack of customer complaint is not always the best news for a business.  In fact, customer complaint is good for business.  It provides businesses with an insight about what they need to improve or change to keep the customers happy.

10 Tips From Fusion For Improving Customer Survey

While customer survey is a useful way to gather a large volume of data in a very short span of time, creating a useful customer survey is not an easy task. Companies must be careful while creating a Read More →

5 Ways To Deliver Personalized Customer Service Through A Call Center

Customers today are exposed to the gold standard of customer service and hence expect nothing but the best experience from a business. Therefore, providing outstanding customer service round the clock in a call center environment has become Read More →

How Can Hospitality Industry Benefit From A BPO

The hospitality industry has performed very well in the past few years and it is expected to have robust growth in this financial period as well.  Thanks to increasing income levels in emerging markets and the current global economy, the hospitality Read More →

How The Airlines Industry Can Benefit From BPO Industry

In recent years, the airlines industry has faced major challenges like rising fuel cost, changes in environmental regulations, and an ever-rising customer expectation. To cope with them, most airlines are looking for ways to reduce cost while meeting the environmental regulations Read More →

7 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service

Gone are the days when retail businesses were purely brick-and-mortar. Thanks to new technology, the rise of internet and the changes in the spending habits of its consumers, retail industry went through some drastic changes in recent years.