The International Quality & Productivity Center has honored Diebold Inc with a Call Center Excellence Award. The award is titled “First-Class Job Leveraging Technology for Efficiency and Automation”. The BPO firm received the award for excellence in integrating technology with their call center services. Their aim is to make their answering service a better experience for the customers.
The use of innovative technology enables the BPO service unit to make more out of their phone answering department. The purpose of their technological innovation is to make the whole process of customer interaction and processing a faster process for the agent and a convenient one for the caller.
The Call Center Excellence Award is awarded to those call centers that surge ahead of the others in their way of thinking, their processes and their innovative use of resources. The seamless answering service facilities offered by Diebold Inc have won them the award this year. A special feature of this BPO firm is that from one call center they are able to operate a Central Station Alarm Association Five Diamond Certified Monitoring Center, along with a customer care center.
The functions of their phone answering system can be divided into troubleshooting, equipment repairing and maintenance. The company has provisions to record and track the service status of the callers. They work with equipment-oriented process and that decreases their operational costs, not to mention the time they save.