This is the age of acquisitions for the BPO firms. Call center firms across the world are looking at acquiring BPO service firms in the developed countries like UK and Canada. The Philippines is a great destination for setting up a telemarketing unit. But these telemarketing services firms want to get a toe-hold in the cash-rich sectors in the Western countries. Being closer home to the source of answering service projects serve a purpose. You can pitch for the projects actively and the clients are more willing to do business with you as well. Acquisitions also help the acquiring company with the existent client base. These business process outsourcing units that are being acquired love the cash influx that they receive. They were mainly sick units before they are revived.

Fusion BPO Services has taken over the Canadian firm Centennial Marketing Group. This Group is known in the Canadian shores as a premier financial and insurance company. Our aim is to expand our call center services to include the financial projects as well. We have launched the Fusion CMG site recently and we hope to do some quality BPO work there. This is a trend that we are very enthusiastic and hopeful about. We see a lot of progress for the business process outsourcing industry as a whole. These acquisitions challenge the BPO service that one does. We have done little in the financial sector as yet. The CMG project allows us that challenge.