Alicia Johnson

Alicia Johnson is an outreach consultant for Fusion BPO Services, a contact center solutions provider with 10 centers across the world. With expertise in corporate communications, she has spent the past 10 years working in the BPO industry and she loves to share her experience with readers.

6 Things to Keep In Mind before Hiring Your First Virtual Assistant

Are you looking for a Virtual Assistant?  As you start getting busier, you require some help in putting your things in order. In such a case a virtual assistant will be the best aid at your disposal. A virtual assistant Read More →

8 Ways To Reduce The Response Time Of Social Customer Service

Social customer service is an important tool to build customer experience, drive loyalty, enhance brand reputation and lower operational expenses by reducing the volume of customer service calls.  However, in order to successfully cater to your customers through social customer service Read More →

How To Provide A Good Live Chat Support To Your Customers?

Even when people know what they are looking for while shopping, they still may need some assistance for locating them in a store.  And it is not only brick and mortar store we are talking about, people need ready assistance while Read More →

How Can Hospitality Industry Benefit From A BPO

The hospitality industry has performed very well in the past few years and it is expected to have robust growth in this financial period as well.  Thanks to increasing income levels in emerging markets and the current global economy, the hospitality Read More →

5 Ways To Improve Customer Service In The Era Of Mobiles

Gone are the days when voice calls were the only mode of communication with a company, and customers had to wait a long time to speak to a customer service agent.  Today, we not only have numerous communication channels but also Read More →

How The Airlines Industry Can Benefit From BPO Industry

In recent years, the airlines industry has faced major challenges like rising fuel cost, changes in environmental regulations, and an ever-rising customer expectation. To cope with them, most airlines are looking for ways to reduce cost while meeting the environmental regulations Read More →