Alicia Johnson

Alicia Johnson is an outreach consultant for Fusion BPO Services, a contact center solutions provider with 10 centers across the world. With expertise in corporate communications, she has spent the past 10 years working in the BPO industry and she loves to share her experience with readers.

Fusion BPO Expands Client Portfolio and Capabilities with Acquisition of Ameridial Inc.

DRAPER, Utah - Jan. 16, 2019: Fusion BPO Services, a global business process and customer engagement service leader has completed the acquisition of Ameridial Inc. - a US-based a leading contact center outsourcer. Effective January 2019, the Ameridial Read More →

5 Ways To Boost Customer Experience Through Call Center

A well-managed and efficient call center can be a big help in making the business get more customers and retain the existing ones. They are directly responsible for maintaining the company’s image in the eyes of the target clientele.

Happy New Year 2019

As we say goodbye to 2018, it is time for a little self-reflection – looking back at our achievements and aiming high for the next year. The year 2018 has been a great year for Fusion – we Read More →

5 Trends Your Call Center Must Follow In 2019

While call center management is a mammoth task, following the latest and most innovative trends can help a call center keep delivering quality customer service to its customers. And while trends come and go with each passing year, Read More →

Will AI (Artificial Intelligence) Replace Or Enhance A Call Center?

In this age of technology, we move towards a day when all our problems can be resolved at the press of a button. However, such a day of instant quality solutions to the difficult problem is still a distant dream. Read More →

Fusion BPO Makes Donation For Kerala Flood Relief

In the wake of the recent flood in Kerala, India, Fusion BPO has extended a helping hand to the people affected in that devastating flood. As part of its CSR initiatives, Fusion has donated monetary aid, clothing and care Read More →