There is a heated debate in the call center industry about the offshore outsourcing and the quality of call center services that is found in these call centers. Many in countries like USA and Canada feel that the quality of BPO service is severely compromised when you outsource to offshore destinations. But we would like to differ here. Fusion BPO Services has been in this industry for some years now and we have every confidence in the telemarketing services that we provide to our global clientele. We would like to point out that it’s not the location of the call center units that guarantees quality. It’s how the BPO centers train their agents that make them better than they were previously.

Keeping this in mind, Fusion BPO Services has modeled the training modules in a way that offers maximum leverage to our agents. We believe that our call center employees are among the best in the business. We don’t see why we should not appreciate their talent at telemarketing just because they are located in India or the Philippines. We have received high praises for our call center services in these countries. Our business partners in USA and the likes have recommended us in glowing terms and repeated business with us. So we have every reason to believe that the success of a call center doesn’t depend on the location but on the manpower and the training.