The City Council of Barcelona is looking forward to set up a modern and well-equipped call center for the convenience of citizens residing in the city. The city has already chosen one of the renowned telecommunication companies to set up a BPO firm. The multi-channel channel call centre will be enabled with SIP. The main idea behind setting up of the BPO firm is to meet the growing requirements of the citizens in a better way.
In the current scenario, an improved communications infrastructure is essential to cater to the increasing demands of the citizens. The new call centre will act as a platform for the citizens to make contact with the local authorities. The inhabitants of Barcelona will be able to gain information regarding social services, housing services, local tax services and a lot more other issues related with their daily lives.
The call centre will help them to access required information or updates through various means like email, SMS and telephone. The City Council wants to create a transparent route of communication for the citizens to meet their varied requirements in the best possible way.
The call centre agents are just the right person to answer the queries of the citizens. The SIP technology will allow the call centre to manage the conversations of the customers through various media. The BPO firm is about to cater to the needs of 3 million people of the city. The present year (2010), the citizens of Barcelona will experience a better sense of satisfaction and that is what the call centre aims at.
The Indian Capital, New Delhi will soon be launching a 24/7 call center to help out the foreign tourists visiting Delhi during the much-awaited Commonwealth Games in October 2010. The new call center and the website will be offering dedicated services all throughout this major sporting event.
The new customer service center is aimed at assisting the foreigners. The center would be providing tourists with different information regarding Delhi, the capital city of India. For tourists, this center will be of great help so as to ensure that they will not be exploited by the touts.
The Managing Director of Delhi Tourism and Transportation Development Corporation, Rina Ray told the reporters that the new 24/7 call center will be helping foreign visitors to plan out the whole program much before they travel to India.
The Managing Director also added that the Delhi Government is planning out a cultural fiesta that will take place parallel to the October 3-14 Commonwealth Games, 2010. The 2-week long cultural fiesta will be a great way to be in Delhi and to experience the diverse cultures and ethnicities.
Rina Ray said that they are aiming to empower the tourists so that they can plan out their trip securely. Both the call center and the website will be offering them all kinds of information, so that the visitors do not fall prey to the middlemen and touts. The new website will be giving information about metro routes, radio and information service, top restaurants, budget hotels and much more.
Most customer oriented businesses such as retail stores, restaurants, hotels, travel agencies need to hire BPO services during the holiday season. The maximum number of customers is available at that time of the year and therefore, the businesses make instant attempts to tap these opportunities. They hire outsourcing companies to attend the endless number of customer calls, each of which is a business opportunity for them. The call center agents help in managing customer relationship in an efficient manner. The BPO services help the retail owners in increasing the confidence of the customers to shop in their stores. Similarly, the restaurant and the hotel owners also require assistance to attend their customers in such peak seasons.
The call center agents attend the calls of the customers all 24 hours a day. They inform the customers about all that your business is offering them in the holiday season. Thus, the entire promotional work is accomplished by them. In the meantime you can concentrate on your arrangements. There are many such businesses that hire BPO services during a particular period of the year. These include restaurants, hotels, event management companies, retail shops, travel agencies and so on. Even the non-profit organizations, accountants and lawyers receive huge volume of customer calls during the holiday season i.e. spring. This is when the need of holiday call center services comes into picture. Call centers help these businesses to get their work done in an organized way.
Various reports suggest that local business process outsourcing sector of Philippines has slowly advanced upwards entering into the new domains like that of financial accounting, business analysis, map making and more. The industry has come a long way not just doing the simple repetitive voice calls. These days, the local BPO industry has moved up one notch higher with regard to quality work that Philippines is found to be presently doing. This is what is assessed by Richard Mills who is the Chairman of Canadian Chamber of Commerce.
Richard Mills was at the press meet to declare the impending show of the International ICT Awards, scheduled to be organized on coming March 25 at the Makati City. This approaching awards event will be taking place at the Grand Ballroom of the Dusit Thani Hotel. This is where; Mills gave a press brief relating to the success of the BPO sector in Philippines.
The Everest Research Institute also pointed out that Philippines as the business process outsourcing destination represented one healthy percentage (15 percent) of the total offshore BPO market. Mills added that though India includes more number of the total BPO workforce than that of the Philippines on the per capita basis, the Filipino workers will get to earn more than 3 times as that of the Indian counterparts.
In his words, Mills pointed out that long before it was quite hard to gain expats including decision making and managerial skills functions. However, with Philippines emerging as a main BPO provider, many good things have been possible in some ways or the other. Today, Philippines has developed one the fastest growing BPO destination in the world engaged in business process outsourcing for the companies based globally.
