You will be surprised to know that the number of women working in the BPO sector has actually grown in the last two years. The growth is not a meager figure, women employment in the BPO industry has gone up by 60% bringing their number close to 7lakhs. So what works for these women? Why [...]
This is one interesting piece of news you will seldom come across. I first came across this news over the holidays and later checked it out to know more. There have been reported cases of hiring at a call center to serve the unemployed.
Yes, you heard it right. The recession has been taking away jobs [...]
In today’s world, BPO as a contact center is found to offer the most cost effective and timely solution. It is where you can learn to save time and refine the work force of a company. Services rendered by a BPO call center are especially meant for the operational excellence. They work as a talent [...]
The global slump has deeply impacted the business process outsourcing of maintenance projects and application development, slowing it down considerably. But it seems that this has not negatively influence clients like Bank of America, Citibank or JP Morgan to outsource more back office jobs to Indian BPO firms. Recession, or not, Indian BPO firms always [...]
Your endless wait after calling a helpdesk number could soon come to a relieving stop. These calls which often take a long time to connect and a longer time to get redirected to the right person offer little or no assistance to customer care. Continuation of such a trend is causing the level of customer [...]
I’ve been getting calls for some time now, where as automated voice talks of offers available either on my credit card or my mobile phone service and I’m sure all of you are having a similar experience. So finally after doing some research I found out that the technology behind this is called Voice Broadcasting [...]
Today Social networking sites like Twitter, Facebook and other blogging sites have become immensely popular. It is great platform that can help to offer personalized service to customers in a BPO. This kind of marketing strategy happens to be extremely new but is soon catching up. Most of the major companies are adopting social media [...]
Today BPO jobs have become one of the hottest career options. They are outsourced to countries like India, China and Philippines. There are many advantages of outsourcing in these countries like highly cost effectiveness, highly qualified manpower, large number of English speaking professionals, flexible call center policies and other added benefits.
This has led to an [...]
Most of the companies are investing to start a call center business. Call centers have become an important aspect of marketing strategy. A call center is centralized office that performs customer care jobs like product inquiry, query handling and other customer oriented job over the phone. Most of the business houses have realized the [...]
The practice of recording phone calls is amongst the growing trends in BPO. In call centers logging calls are as common as keeping fax machines and copiers. To record a phone conversation a logging recorder is used. This device is also known as communications or voice recorder, it records verbal messages over the telephone [...]