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| Fusion BPO was started to successfully face the challenges that major companies continuously faced while dealing with issues pertaining to customer service. Our clients want to provide efficient and effective customer support services. The objective of Fusion BPO Services is to provide businesses and end-users with the right information and customized call center solutions regardless of the means of their communication, thus providing an enhanced business process outsourcing solution to our clients. |
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| Fusion BPO houses highly competent people and the latest technology, perfectly blended to bring you the best call centre services and offshore BPO services in the entire call centre industry. We are an US based BPO firm with nine call centers spread over Canada, India and Philippines. Fusion BPO combines over 9 years of call center experience, a full range of BPO services and the ability to handle offshore business process outsourcing projects with the highest quality and unmatched pricing models. |
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| Fusion BPO has the expertise in delivering call centre services like inbound call centre service, outbound call centre service, customer service, order taking, answering service, web enabled service and customer support services. |
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| How can we help you? |
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| In every possible BPO way. This has always been our motto. Since inception our focus has been to find new and better ways to help our clients make maximum returns in their investments. We generate the best of databases whether it is through a traditional phone call, emails, chats, web collaborations or video conferencing. We provide quality inbound and outbound customer service, as well as back office services from all our call centers. Services such as Answering Services, Outsource Technical Support, E Mail Support and Chat Support make us the desired BPO partner. |
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| Our domain expertise includes telecommunications, insurance, market research, retail, travel and direct to home satellite services. |
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| Fusion BPO strongly believes that the best outsourcing experiences occur when firms truly act as partners in mutually owning the customer experience. |
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| U.S. based but with a global reach |
| 4 Contact Centers in Canada |
| 5 Contact Centers in Asia, with 4 in India and 1 in the Philippines |
| 24X7 call center services to all our clients |
| State-of-the-art infrastructure and technology |
| Widespread industry experience and offerings |
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| Mission Statement |
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| The mission of Fusion BPO Services is to provide clients with highest level of performance and quality by continually investing in people, processes and infrastructure. We strive to ensure a strong financial return to our investors and shareholders by catering to all their business process outsourcing needs. |
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| Corporate Values |
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| The vision of Fusion BPO Services is to be every client’s customer satisfaction partner on a long term basis. We believe in a constant quest to set a higher standard after every stage of all our processes including BPO services as well other outsourcing and call centre services. We strive to ensure that all our clients get maximum productivity from their respective businesses. |
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| Our BPO Principle: |
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| Our customers, employees, investors, and suppliers are our partners. |
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| Fusion BPO will create and maintain outstanding partner relationships by : |
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| Ensuring partner’s benefit financially through our success |
| Delivering on all promises to our partners. |
| Maintaining honest and open communication. |
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| Our BPO Experience |
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| Fusion has almost nine years of industry experience in the field of call centre services. This means that we have learnt most of the business tips and tricks by being into this outsourcing business. Most of our customers have market research companies specializing in market research and lead generation. We have already exceeded their data acquisition goals. We have worked for software solution provider that automates customer transactions for telecommunications and cable companies. For these companies we had 98% phone quality, 98% accuracy and hourly service level. Fusion has also worked for Mobile and Speech Application Company that maximizes mobile, landline, and desktop interoperability and various OE partners of Direct Broadcast Satellite (DBS) television products and services. |
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| Our Global Call Center Reach |
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| Fusion BPO Services is able to provide a global BPO solution from our nine contact centers over the world. Most of these contact centres are able to serve the American, European, Australian and Asian Pacific Markets. Although headquartered in the USA, we are able to provide project management from either India or North America as per the client’s preference. |
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| Our Call Centre Technology |
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| Fusion BPO service works with the state-of-the-art VOIP based call center system. This technology has been integrated leading to increased efficiency and quality of service. We understand our client’s needs to maintain or improve quality call center services while reducing costs. We are experts in hiring the appropriately skilled call center agents to ensure success in each of the countries we operate in. |
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Fusion BPO believes in using off-the-shelf applications when the appropriate tools are available. More importantly, we believe that when an off-the-shelf application does not match our business needs, we build it ourselves. Our Call Center PRO (CCP) is utilized at each on of the Fusion BPO call center. CCP is a modular application that assists our managers in the flowing mission critical areas: |
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| Workforce Management and Scheduling |
| Time and Attendance Tracking |
| HR (Employee Management, Payroll) |
| Reporting |
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| In addition, Fusion BPO has built countless CRM and database applications for numerous clients. We have built quality tracking and applications for clients to track our performance as well as for other partner they may have. Fusion BPO also has strong roots in software design and development. Our technology makes a difference as far as your BPO needs are concerned. |
