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| Because Client-specific approach makes the major difference! |
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| Fusion BPO Services was started to successfully face the challenges that major companies continuously encountered while dealing with issues pertaining to customer service. The objective of Fusion BPO Services is to provide businesses and end-users with the right information and customized call center solutions, thus providing an enhanced business process outsourcing support to our clients. |
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| Fusion BPO Services has the expertise in delivering call centre services like inbound call center service, outbound call center service, customer service, order taking, answering service, web enabled service and customer support services. It houses highly competent people and the latest technology, perfectly blended to bring you the best call center services and offshore BPO services in the entire call centre industry. We are an US based BPO firm with nine call center outlets spread over Canada, India and Philippines. Fusion BPO Services combines over 9 years of call center experience, a full range of BPO services and the ability to handle offshore business process outsourcing projects with the highest quality and unmatched pricing models. |
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| Our BPO Principle: |
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| Our customers, employees, investors and suppliers are our partners. |
| Creating and maintaining outstanding partner relationships |
| Ensuring partner’s benefit financially through our success |
| Delivering results to our partners |
| Maintaining an honest and open communication |
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| Our Mission Statement |
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| The mission of Fusion BPO Services is to provide clients with the highest level of performance and quality by continually investing in people, processes and infrastructure. We strive to ensure a strong financial return to our investors and shareholders by catering to all their business process outsourcing needs. |
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| Our Corporate Values |
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| The vision of Fusion BPO Services is to be every client’s customer satisfaction partner. We believe in a constant pursuit to set high standards at each and every stage of our well-defined processes including BPO services as well as other outsourcing and call center services. We strive to ensure that all our clients get maximum productivity from their respective businesses. |
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| How Can We Help You? |
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| We are the pioneers in the business process outsourcing industry, helping clients in all possible ways. Our knowledge lies in our inbound–outbound customer generation, technical support, data processing, customer service and all across different verticals including IT, Telecom, Retail, Utilities services, ownership industry and more. |
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| Fusion BPO Services strongly believes that the best outsourcing experiences occur when firms truly act as partners in mutually owning the customer experience. Since inception, our focus has been to find out new, better and improved ways to help our clients make maximum returns from their investments. We generate the best of databases whether it is through traditional phone call, emails, chats, web collaborations or video conferencing. |
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| We ensure quality inbound and outbound customer service, as well as back office services from all our call centers. Our wide array of helpful services such as Answering Services, Outsource Technical Support, Email Support and Chat Support make us the desired BPO partner. Additionally, our domain expertise includes telecommunication, insurance, market research, retail and travel services. |
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| Our BPO Experience |
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| Established in 2001, Fusion BPO Services has almost nine years of industry experience in the field of call centre services. This means that we have learnt the industry needs to strengthen and concentrate on core competencies. Most of our clients belong to diverse industrial sectors. With our proven skills and domain expertise, we have already exceeded most of their data acquisition goals. We have also worked for software solution provider that automates customer transactions for telecommunications and cable companies. For these companies, we had 98% phone quality, 98% accuracy and hourly service level. Over the years, Fusion BPO Services has also worked for Mobile and Speech Application Company that maximizes mobile, landline, and desktop interoperability products and services. |
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| Our Global Call Center Reach |
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| Fusion BPO Services has been able to provide global BPO solutions from all across the nine contact centers. Most of these contact centers are able to serve the American, European, Australian and Asia- Pacific Markets. Although headquartered in the USA, we are able to provide project management from either India or North America as per the client’s preference. |
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| A quick glance: |
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| U.S. based but with a global reach |
| 4 Contact Centers in Canada |
| 5 Contact Centers in Asia, with 4 in India and 1 in the Philippines |
| 24X7 call center services to all our clients |
| State-of-the-art infrastructure and call center technology |
| Widespread industry experience and offerings |
