A Client-specific and target-oriented approach!
To begin with, Fusion BPO Services started on a low-key approach that focused on client requirements specific to customer service (call center).With growth as a buzzword, Fusion BPO Services moved on to new horizons and today provides broad-bsaed integrated contact center solutions that include outbound telemarketing (including market surveys), inbound help-desk, order taking and other services, a host of other call center solutions in addition to creating customized, client specific call center(s). Today Fusion BPO Services provides a variety of services that include, but not limited to voice-based services, bpo services, web development and host of vertically-integrated internet marketing services.
At Fusion BPO Services, we believe in evolving at par with the market needs and the importance of target-oriented growth riding on a global delivery model. The contribution of our clients has been exceptional and inspirational helping us grow at a breath-taking rate. With a world-wide network and alliances, Fusion BPO has no other way to go but only forward.
Fusion's core competence is to deliver wide breadth contact center servcies (inbound call center services, outbound call center services, customer service, order taking, help-desk servcies, answering services, web enabled services and customer support services). With a good pool of human resources, we at Fusion BPO Services hire only the best available and train them on robust infrastructure built upon cutting-edge technology to make sure that we remain first amongst the equals. This creates an envibale value proposition to our clients.
In short, Fusion BPO Services is a US based call center company with a world-wide reach comprising of nine call centers spread over Canada, India and Philippines. Fusion BPO Services combines over 7 years of call center experience, a team of over 2000 trained, professional call center personnel and offers a fully integrated range of BPO services. These services come with time-perfected ability to handle all kinds of offshore business process outsourcing projects. With Fusion BPO Services, high-quality, time-bound deliverance and unmatched pricing models are guaranteed.
Our BPO Principle:
- Our customers, employees, investors and suppliers are our partners.
- Creating and maintaining outstanding partner relationships
- Ensuring partner's benefit financially through our success
- Delivering results to our partners
- Maintaining an honest and open communication
Our Mission Statement
The mission of Fusion BPO Services is to provide clients with the best quality call center services on a global delivery model by continually investing in the best of people, processes and cutting-edge infrastructure. We strive to ensure a strong financial return to our investors and shareholders by catering to all their BPO needs.
Our Corporate Values
# To be the customer satisfaction partner to every client.
# Constant focus on the quality by setting higher standard of performance and deliverance at each and every stage of our well-defined processes.
# To ensure that all our clients get maximum productivity and return from their respective businesses.
How Can We Help You?
Being the pioneers in call center industry, Fusion BPO helps clients in all relevant aspects. Our knowledge lies in our inbound-outbound customer generation, technical support, market survey, help desk handling, data processing, and many other call center services across different verticals including IT, Telecom, Retail, Utilities services, ownership industry and many more.
Since inception, Fusion BPO’s focus is to find new, better and improved methods to help maximize client’s ROI. We rely heavily on information and assimilate databases either through traditional phone call, emails, chats, web collaborations or video conferencing.
We ensure quality in both - inbound as well as outbound call center services in addition to an acute focus on back office and transcription services from the call center. Our wide array of services such as Answering Services, Help Desk support, Technical Support, Email Support and Chat Support make us the most desired BPO partner. Additionally, our domain expertise includes telecommunication, insurance, market research, retail and travel services and it keeps growing daily.
Our BPO Experience
Incorporated in 2004, Fusion BPO Services has over 7 years of industry-relevant experience in the field of call center services. Our clients come from diverse industrial sectors and we have successfully applied the gleaned knowledge, proven skills and domain expertise to exceed their data acquisition goals.
Over the years, Fusion BPO Services has worked with various technology niches that include Mobile and Speech Application clients that maximize mobile, landline, and desktop interoperability products and services.
Our Global Call Center Reach
Fusion BPO Services has been successful in providing cutting-edge global BPO and call center solutions from all its 8 contact centers. All these contact centers are capable of serving American, European, Australian and Asia- Pacific Markets. Headquartered at USA, our call centers are equipped to provide project management services and reports from India as well as North America according to your preference.
A quick glance:
- U.S. based but with a global reach
- 5 Contact Centers in Canada
- 3 Contact Centers in Asia, with 2 in India and 1 in the Philippines
- 24X7 call center services to all our clients
- State-of-the-art infrastructure and call center technology
- Widespread industry experience and offerings
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PCI DSS Certified Contact Center
Fusion BPO Services made a significant accomplishment by being certified with PCI-DSS, one of the most strong security standards across the world.
Need Customer Service? Tweet!
March 04, 2011
If you are in need of customer service, all you have to do is tweet! That is the reach that call center units are trying to cover. BPO units across the world are moving to social networking sites like Twitter to make the customer care..
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